{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","originalOneFccd":false,"altStyle":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutPopin":"","slug":"/kontakt/dienstleistung.html","location":{"base":"/kontakt/dienstleistung.html","queryParams":{}},"data":{"readyForTranslationProjectFlag":false,"jcr:title":"Dienstleistung","activateSitelink":false,"title":"Der Renault Kundenservice | Dienstleistungen | Kontaktformular","readyForTranslationDate":"java.util.GregorianCalendar[time=1584097742018,areFieldsSet=true,areAllFieldsSet=true,lenient=false,zone=sun.util.calendar.ZoneInfo[id=\"GMT+01:00\",offset=3600000,dstSavings=0,useDaylight=false,transitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirstWeek=1,ERA=1,YEAR=2020,MONTH=2,WEEK_OF_YEAR=11,WEEK_OF_MONTH=2,DAY_OF_MONTH=13,DAY_OF_YEAR=73,DAY_OF_WEEK=6,DAY_OF_WEEK_IN_MONTH=2,AM_PM=1,HOUR=0,HOUR_OF_DAY=12,MINUTE=9,SECOND=2,MILLISECOND=18,ZONE_OFFSET=3600000,DST_OFFSET=0]","readyForTranslationFlag":false,"hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Nehmen Sie Kontakt mit dem Renault Kundenservice auf. Wir freuen uns über Ihre Anfrage über das Formular. Jetzt kontaktieren.","readyForTranslationScopeRequestedDate":"java.util.GregorianCalendar[time=1584097742273,areFieldsSet=true,areAllFieldsSet=true,lenient=false,zone=sun.util.calendar.ZoneInfo[id=\"GMT+01:00\",offset=3600000,dstSavings=0,useDaylight=false,transitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirstWeek=1,ERA=1,YEAR=2020,MONTH=2,WEEK_OF_YEAR=11,WEEK_OF_MONTH=2,DAY_OF_MONTH=13,DAY_OF_YEAR=73,DAY_OF_WEEK=6,DAY_OF_WEEK_IN_MONTH=2,AM_PM=1,HOUR=0,HOUR_OF_DAY=12,MINUTE=9,SECOND=2,MILLISECOND=273,ZONE_OFFSET=3600000,DST_OFFSET=0]","readyForTranslationStartedDate":"java.util.GregorianCalendar[time=1584108546122,areFieldsSet=true,areAllFieldsSet=true,lenient=false,zone=sun.util.calendar.ZoneInfo[id=\"GMT+01:00\",offset=3600000,dstSavings=0,useDaylight=false,transitions=0,lastRule=null],firstDayOfWeek=1,minimalDaysInFirstWeek=1,ERA=1,YEAR=2020,MONTH=2,WEEK_OF_YEAR=11,WEEK_OF_MONTH=2,DAY_OF_MONTH=13,DAY_OF_YEAR=73,DAY_OF_WEEK=6,DAY_OF_WEEK_IN_MONTH=2,AM_PM=1,HOUR=3,HOUR_OF_DAY=15,MINUTE=9,SECOND=6,MILLISECOND=122,ZONE_OFFSET=3600000,DST_OFFSET=0]","meta_robots_index":"index","readyForTranslationDueDate":"2020-03-19T15:00:00Z","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone","slice63vb":{"title":"Dienstleistung","sling:resourceType":"one/components/renault/common/slice63vB"},"slice64v0":{"sling:resourceType":"one/components/common/leadform/slice64v0"}},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice21v0_1872781882":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"large","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Sie erreichen unsere Kundendienst-Teams Montag bis Donnerstag von 8.00 bis 18.00 Uhr, Freitag von 8.00 bis 17.00 Uhr unter der Rufnummer 02232 - 737 600. Sie erhalten werktags ein Antwort innerhalb von 24 Stunden.

"}},"slice97v0":{"mandatoryLegend":"* Pflichtfeld","vehicleSectionTitle":"Fahrzeuginformationen","titlePrefix":"Dienstleistung","submitButtonLabel":"Weiter","sling:resourceType":"one/components/common/caseform/slice97v0","formConfig":{"complaint":{"description":"Ihre Frage","selectLabel":"Ihre Frage betrifft ...","errorMessage":"Geben Sie bitte die Beschreibung ein","types":{"1":{"type":"Buchen/Bestellen"},"2":{"type":"Fahrzeugzertifikate"},"3":{"type":"Kommunikation"},"4":{"type":"Multimedia & Connected Services"},"5":{"type":"My Renault"},"6":{"type":"Pannenhilfe"},"7":{"type":"Service"}}},"attachment":{"errorMessageSize":"Die Datei ist zu groß","errorMessageMissing":"Anhang fehlt","formatsLabel":"Formate (jpg, png, pdf < 5 MB)","isVisible":true,"errorMessageFormat":"Bitte wählen Sie ein anderes Format (jpg, png, pdf < 5 MB)","attachments":{"1":{"title":" ","isMandatory":false}}},"multimediaComplaint":{}}},"slice21v0":{"backgroundColorWhite":false,"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"sling:resourceType":"one/components/edito/componentD7v0"}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Dienstleistung","url":"/kontakt/dienstleistung.html"},{"title":"Ihr Fahrzeug","url":"/kontakt/dienstleistung/ihr-fahrzeug.html"},{"title":"Kontaktangaben","url":"/kontakt/dienstleistung/contact-details.html"},{"title":"Bestätigung","url":"/kontakt/dienstleistung/confirmation.html"}],"currentStepNumber":0,"currentVisualStep":0,"currentPage":0,"totalPage":1,"totalSteps":4,"firstStep":"/kontakt/dienstleistung.html","nextStep":"/kontakt/dienstleistung/ihr-fahrzeug.html"},"caseSubmissionError":"Es ist ein Fehler aufgetreten. Bitte versuchen Sie es später noch einmal.","formType":"Service Request","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"gigyaParams":{"enabled":true,"apiKey":"3_7PLksOyBRkHv126x5WhHb-5pqC1qFR8pQjxSeLB6nhAnPERTUlwnYoznHSxwX668","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"DE","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"urban-cars","title":"Citadines","models":{"1":{"modelId":"twingo-b07-ph1"},"2":{"modelId":"clio-b98-ph2"},"3":{"modelId":"megane-bfb-ph1"},"4":{"modelId":"twizy-m09e-ph1"},"5":{"modelId":"zoe-lr-b10-ph1"},"6":{"modelId":"clio-bja-ph1"},"7":{"modelId":"twingo-b07-ph2"}}}}},"c2gParams":{"currency":"EUR","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"analyticsParams":{"disableDTM":true,"gtmContainerId":"GTM-KL36Q2B","googleAccount":"UA-8563875-1","gtmConsentContainerId":"GTM-MJQBHV7","adobeAccount":"renaultfrprod","gtmOptimizeContainerId":"GTM-P9MD7MK","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"dd8b4194-caa5-4747-ab3c-53d88fcfdc33","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false}},"ccParameters":{"position":"Bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"transverseParams":{"ecoMalusDetailsLabel":" ","recoveryBonusDisclaimer":" ","ecoBonusDeducted":false,"recoveryBonusDetailsLabel":" ","showVersionEngine":false,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":false,"ecologicalMalusDisclaimer":" ","ecoBonusLabel":" ","finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"Meine Rate berechnen"}},"tyreLabelling":{"frontTyresLabel":"Vorderreifen","rearTyresLabel":"Hinterreifen","tooltipTitle":"EU-Reifenlabel","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Die neue EU-Reifenlabel-Verordnung bietet einen einfachen Zugriff auf Informationen zur Energieeffizienz der Reifen, die wir beim Verkauf Ihres neuen Fahrzeugs oder beim Reifenwechsel bereitstellen.

"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"consumptionEfficiencyGraph":{"sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"Efficiency Class"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","validation":{"contactFormPersonalId":"^.*$","zipCode":"^\\d{3,6}$"}},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:lyxmkez8dn4","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"professionalParams":{"sling:resourceType":"one/components/structure/professionalParams"},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo"},"siteParams":{"language":"de","countryName":"Germany","brand":"renault","country":"de","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"de-DE","rtl":false,"country3":"DEU","product":"RENAULT"},"homePage":"/","link":[{"rel":"canonical","href":"https://www.renault.de/kontakt/dienstleistung.html"}],"meta":[{"name":"description","content":"Nehmen Sie Kontakt mit dem Renault Kundenservice auf. Wir freuen uns über Ihre Anfrage über das Formular. Jetzt kontaktieren."},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"customer-support","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-SERVICE-REQUEST","formType":"service_request","formStepNumber":"0","formStepName":"Dienstleistung"},"authentication":{},"liveChat":{"activateProductPlans":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":true,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Startseite","url":"https://www.renault.de/"},{"title":"Kontakt","url":"https://www.renault.de/kontakt.html"},{"title":"Dienstleistung","url":"https://www.renault.de/kontakt/dienstleistung.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/renault/common/slice63vB","one/components/common/leadform/slice64v0","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/caseform/slice97v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/gigyaParams","one/components/structure/adminpage/site/googleMaps","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/tyreLabelling","one/components/page/featureFlipping","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/searchParams","one/components/structure/professionalParams","one/components/structure/adminpage/site/seo","one/components/structure/adminpage/site/site","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"countPage":2,"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false},"dealerLocator":{"localities":null,"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":[],"completedSteps":[],"currentUri":"","savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"simulationParams":{}},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"currentVehicle":null,"error":null},"finance":{"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}