{"app":{"width":0,"height":0,"threshold":"default","orientation":"landscape","notifications":{},"isBrowserEngine":false,"hasOverlayVisible":false,"hasLoaderVisible":false,"hasLoginLoaderVisible":true,"hasErrorVisible":false,"isConsentGiven":false,"cookieAuthorization":{},"isGigyaAlreadyRequired":false,"isGigyaLoaded":false,"errorText":"","errorCtaText":"","errorCtaLink":"","isFeatureBranch":false},"page":{"fetching":false,"error":false,"isOffline":false,"isSSO":true,"previousSlug":null,"lastSlugWithoutNestedModal":"/kontakt/dienstleistung.html","lastSlugWithoutPopin":null,"lastSlugWithoutPopinOrConfig":null,"slug":"/kontakt/dienstleistung.html","location":{"base":"/kontakt/dienstleistung.html","queryParams":{}},"data":{"jcr:title":"Dienstleistung","activateSitelink":false,"title":"Der Renault Kundenservice | Dienstleistungen | Kontaktformular","hideInNav":false,"redirectType":"301","meta_robots_follow":"follow","sling:resourceType":"one/components/common/structure/caseform/homepage","meta_description_seo":"Nehmen Sie Kontakt mit dem Renault Kundenservice auf. Wir freuen uns über Ihre Anfrage über das Formular. Jetzt kontaktieren.","meta_robots_index":"index","hreflang":true,"sitemap":"default","content":{"sling:resourceType":"one/components/common/structure/content/globalZone","subMenuZone":{"sling:resourceType":"one/components/common/structure/content/subMenuZone"},"verticalContentZone":{"sling:resourceType":"one/components/common/structure/content/verticalContentZone","layout2Zone":{"sling:resourceType":"one/components/caseform/structure/content/layout2Zone","slice21v0_1872781882":{"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"fontSize":"large","sling:resourceType":"one/components/edito/componentD7v0","textIsRich":"true","bodyCopy":"

Senden Sie uns Ihre Anfrage. Die Teams der Kundenbetreuung werden Ihnen werktags innerhalb von 24 Stunden antworten.

"}},"slice97v0":{"mandatoryLegend":"* Pflichtfeld","vehicleSectionTitle":"Fahrzeuginformationen","titlePrefix":"Dienstleistung","submitButtonLabel":"Weiter","sling:resourceType":"one/components/common/caseform/slice97v0","textIsRich":"true","formConfig":{"complaint":{"description":"Ihre Frage","selectLabel":"Ihre Frage betrifft ...","errorMessage":"Geben Sie bitte die Beschreibung ein","types":{"1":{"type":"Buchen/Bestellen"},"2":{"type":"Fahrzeugzertifikate"},"3":{"type":"Kommunikation"},"4":{"type":"Multimedia & Connected Services"},"5":{"type":"My Renault"},"6":{"type":"Pannenhilfe"},"7":{"type":"Service"}}},"attachment":{"errorMessageSize":"Die Datei ist zu groß","errorMessageMissing":"Anhang fehlt","formatsLabel":"Formate (jpg, png, pdf < 5 MB)","isVisible":true,"errorMessageFormat":"Bitte wählen Sie ein anderes Format (jpg, png, pdf < 5 MB)","attachments":{"1":{"title":" ","isMandatory":false},"2":{"title":" ","isMandatory":false},"3":{"title":" ","isMandatory":false}}},"multimediaComplaint":{}},"legalNotice":{"showLegalNotice":false}},"slice21v0":{"backgroundColorWhite":false,"sling:resourceType":"one/components/edito/slice21v0","componentD7v0":{"sling:resourceType":"one/components/edito/componentD7v0"}}}},"subFooterZone":{"sling:resourceType":"one/components/common/structure/content/subFooter/subFooterZone"}},"caseFunnelParams":{"stepperInfo":{"steps":[{"title":"Dienstleistung","url":"/kontakt/dienstleistung.html","components":["one/components/edito/slice21v0","one/components/common/caseform/slice97v0"]},{"title":"Ihr Fahrzeug","url":"/kontakt/dienstleistung/ihr-fahrzeug.html","components":["one/components/common/leadform/slice134v0"]},{"title":"Kontaktangaben","url":"/kontakt/dienstleistung/contact-details.html","components":["one/components/common/caseform/slice55vB"]},{"title":"Bestätigung","url":"/kontakt/dienstleistung/confirmation.html","components":["one/components/common/caseform/slice70v0"]}],"currentStepNumber":0,"totalSteps":4,"firstStep":"/kontakt/dienstleistung.html","nextStep":"/kontakt/dienstleistung/ihr-fahrzeug.html"},"caseSubmissionError":"Es ist ein Fehler aufgetreten. Bitte versuchen Sie es später noch einmal.","formType":"Service Request","stepperTitle":"Dienstleistung","sling:resourceType":"one/components/common/structure/caseFunnelParams"},"googleMapsParams":{"apiKey":"AIzaSyCAPAp5G88iHILzULTPHRsqcn_FbB-z-Kg","region":"DE","sling:resourceType":"one/components/structure/adminpage/site/googleMaps"},"ccParameters":{"position":"Bottom","sling:resourceType":"one/components/structure/adminpage/site/cookieConsent","solution":"one"},"formParams":{"sling:resourceType":"one/components/structure/adminpage/site/formParams","validation":{"zipCode":"^\\d{3,6}$"},"receipt":{"validatedPayment":" ","yourOrderLabel":" Ihre Auswahl","asapLabel":" ","eWaste":" ","wishedOperation":" ","yourAvailabilities":" Ihre Verfügbarkeiten","dealerServices":" Zusätzliche Services","yourCarLabel":" Ihr Fahrzeug","yourAppointment":" Ihr Termin","laborCost":" ","selectedPackages":" ausgewählte(s) Paket(e)","vehicleOfInterest":" ","contractSigned":" ","seeMySummary":" ","quoteValidity":"Ihr Kostenvoranschlag hat eine Gültigkeit von 30 Tagen","yourEnergy":" ","selectedOffer":" ","indifferent":" Flexibel","viewDetails":" Details anzeigen","summaryLabel":" Zusammenfassung","payDealerLabel":"Gesamtpreis","yourDealerLabel":" Ihre Werkstatt","offer":{"details":" "}},"abandonmentModal":{"modalTitle":"Möchten Sie den Vorgang wirklich beenden?","modalIntroduction":"Die eingegebenen Informationen gehen hierbei verloren."},"identityTooltip":{"title":" "},"brandsAndModelsParams":{"brandModels":{"1":{"models":"RENAULT 4 E-TECH 100% ELEKTRISCH; RENAULT 5 E-TECH 100% ELEKTRISCH; SYMBIOZ; CLIO; CAPTUR; ARKANA; MEGANE E-TECH 100% ELEKTRISCH; SCENIC E-TECH 100% ELEKTRISCH; ESPACE; RAFALE; KANGOO, GRAND KANGOO; KANGOO E-TECH 100% ELEKTRISCH; GRAND KANGOO E-TECH 100% ELEKTRISCH; KANGOO RAPID E-TECH 100% ELEKTRISCH; TRAFIC KOMBI; TRAFIC E-TECH 100% ELEKTRISCH; AUSTRAL; MASTER, MASTER KASTENWAGEN; MASTER FAHRGESTELL","isCorporate":true,"brand":"RENAULT"},"2":{"models":"SPRING; DUSTER; JOGGER; SANDERO; SANDERO STEPWAY","isCorporate":true,"brand":"DACIA"}}}},"dealerLocatorParams":{"sling:resourceType":"one/components/structure/adminpage/site/dealerLocatorParams","general":{"aroundMe":"Derzeitigen Standort verwenden","searchPlaceholder":"Stadt, PLZ oder Händlername","renaultPartner":"Empfohlener Händler","strapline":"Renault Händlernetz","title":"Suchen Sie Ihren Händler","filterResults":"Filter","geolocalisationErrorMsg":"Keine Treffer. Bitte versuchen Sie es erneut","favoriteDealer":"Bevorzugter Händler","legend":{"info":"Entdecken Sie unsere Händler und Vertragspartner","major":"Renault Händler","minor":"Renault Partner","title":"Legende"}},"cta":{"selectAsFavorite":"Als bevorzugten Händler auswählen","backToMapView":"Zurück zur Kartenansicht","seeOpeningHours":"Alle Öffnungszeiten ansehen","seeAllDealers":{"link":"/haendlersuche/liste.html","label":"Alle Händler ansehen"},"select":{"label":"Auswählen"},"expandResults":{"label":"Ergebnisse erweitern"},"contactUs":{"link":"/kontakt.html","label":"Kontaktieren Sie uns"}},"info":{"openingDoors":"Geöffnet von {startDate} bis {endDate}","openingHours":"Öffungszeiten","closed":"Geschlossen","opened":"Geöffnet","direction":"Adresse","vacations":"Im Urlaub von {startDate} bis {endDate}","nextOpening":"Nächster Öffnungstermin {date}","spokenLanguage":"Sprache","contactDetails":"Kontaktangaben","website":"Webseite","services":"Services"},"onlineAppointment":{"label":"Online-Terminvereinbarung","reassuranceMsg":"Bestätigung Online-Terminvereinbarung"},"pattern":{"streetAddress":"{streetAddress} ","cityZipCode":"{postalCode} {locality}"},"coordinates":{}},"c2gParams":{"currency":"EUR","sling:resourceType":"one/components/structure/adminpage/site/c2gParams"},"tyreLabelling":{"frontTyresLabel":"Vorderreifen","rearTyresLabel":"Hinterreifen","tooltipTitle":"Felgen & EU-Reifenlabel","sling:resourceType":"one/components/structure/adminpage/site/tyreLabelling","textIsRich":"true","bodyCopy":"

Die neue EU-Reifenlabel-Verordnung bietet einen einfachen Zugriff auf Informationen zur Energieeffizienz der Reifen, die wir beim Verkauf Ihres neuen Fahrzeugs oder beim Reifenwechsel bereitstellen.

"},"featureFlipping":{"sling:resourceType":"one/components/page/featureFlipping"},"authenticationParams":{"link":"https://myr.renault.de/","text1":"Haben Sie ein My Renault Account?","text2":"Sie sparen Zeit, wenn Sie sich einloggen","sling:resourceType":"one/components/structure/adminpage/site/authenticationParams","textIsRich":"true","authenthificationPopin":{"createAccountLabel":"Registrieren ","straplinePopIn":"Willkommen zurück","title":"Authentifizierung","alreadyAccountLabel":" Einloggen","descriptionPopIn":"Für diese Transaktion nutzen wir die Daten aus Ihren My Renault Account. Bitte prüfen Sie, ob die von Ihnen dort hinterlegten Kontaktangaben noch aktuell sind.","helloLabelPopin":"Hallo","introduction":"

Loggen Sie sich in My Renault ein oder registrieren Sie sich, um Ihre Bestellung online aufzugeben.

"}},"professionalParams":{"isPro":false,"sling:resourceType":"one/components/structure/professionalParams"},"transverseParams":{"hideRegistrationNumber":false,"showVersionEngine":false,"disclaimerDirectDisplay":false,"sling:resourceType":"one/components/structure/adminpage/site/transverseParams","sameFontSize":true,"finance":{"jsProxyUrl":"//prod.rciservices.eu/proxy/js/latest/RCIFinancialProxy.min.js","seeMonthlyPrice":"Meine Rate berechnen","leadUrls":{}}},"searchParams":{"apiKey":"AIzaSyB4yodCAiPQnITHO0kB5r5jFixbs9iWNi0","searchEngineKey":"017640197753520077557:lyxmkez8dn4","sling:resourceType":"one/components/structure/adminpage/site/searchParams"},"typesParams":{"sling:resourceType":"one/components/common/siteadmin/typesParams","items":{"1":{"name":"urban-cars","title":"Citadines","models":{"1":{"modelId":"twingo-b07-ph1"},"2":{"modelId":"clio-b98-ph2"},"3":{"modelId":"megane-bfb-ph1"},"4":{"modelId":"twizy-m09e-ph1"},"5":{"modelId":"zoe-lr-b10-ph1"},"6":{"modelId":"clio-bja-ph1"},"7":{"modelId":"twingo-b07-ph2"}}}}},"ecologicalParams":{"ecoMalusDetailsLabel":" ","recoveryBonusDisclaimer":" ","ecoBonusDeducted":false,"recoveryBonusDetailsLabel":" ","sling:resourceType":"one/components/structure/adminpage/site/ecologicalParams","ecologicalMalusDisclaimer":" ","ecoBonusLabel":" "},"consumptionEfficiencyGraph":{"efficiencyTitle":"Energieeffizienzklasse","sling:resourceType":"one/components/structure/adminpage/site/consumptionEfficiencyGraph","efficiencyConfigTitle":"Energieeffizienzklasse","textIsRich":"true","displayEfficiencyGraph":true},"seoParams":{"language":"fr-fr","sling:resourceType":"one/components/structure/adminpage/site/seo","hreflang":{"1":{"language":"de-de","rootPath":"https://easyconnectstore.renault.no/content/renault/de.html"}},"sitelangs":{}},"siteParams":{"language":"de","countryName":"Germany","brand":"renault","country":"de","sling:resourceType":"one/components/structure/adminpage/site/site","locale":"de-DE","rtl":false,"country3":"DEU","product":"RENAULT"},"analyticsParams":{"gtmContainerId":"GTM-KL36Q2B","gtmConsentContainerId":"GTM-MJQBHV7","kameleoonId":"mpglwmz8sx","sling:resourceType":"one/components/structure/adminpage/site/analytics","cookies":{"apiKey":"dd8b4194-caa5-4747-ab3c-53d88fcfdc33","enableConsentMode":true,"pagePolicyLink":"/cookies.html","enableFunctionalScript":false,"nobanner":false}},"gigyaParams":{"enabled":true,"apiKey":"3_7PLksOyBRkHv126x5WhHb-5pqC1qFR8pQjxSeLB6nhAnPERTUlwnYoznHSxwX668","dataCenter":"eu1.gigya.com","sling:resourceType":"one/components/structure/adminpage/site/gigyaParams"},"homePage":"/","link":[{"rel":"canonical","href":"https://www.renault.de/kontakt/dienstleistung.html"}],"meta":[{"name":"description","content":"Nehmen Sie Kontakt mit dem Renault Kundenservice auf. Wir freuen uns über Ihre Anfrage über das Formular. Jetzt kontaktieren."},{"name":"robots","content":"index,follow"}],"analyticsPageParams":{"businessType":"transverse","mboxActivated":"no","pageName":"customer-support","pageType":"form","sling:resourceType":"one/components/base/analytics","formCategory":"customercare","formName":"ONE-SERVICE-REQUEST","formType":"service_request","formStepNumber":"0","formStepName":"Dienstleistung"},"authentication":{},"liveChat":{"activateBtoFunnel":true,"activateProductPlans":false,"activateConfigurator":false,"sling:resourceType":"one/components/structure/livechat","activateEdito":true,"activateHomepage":false},"breadcrumb":{"sling:resourceType":"one/components/base/breadcrumb","items":[{"title":"Startseite","url":"https://www.renault.de/"},{"title":"Kontakt","url":"https://www.renault.de/kontakt.html"},{"title":"Dienstleistung","url":"https://www.renault.de/kontakt/dienstleistung.html"}]}},"slingList":["one/components/common/structure/caseform/homepage","one/components/common/structure/content/globalZone","one/components/common/structure/content/subMenuZone","one/components/common/structure/content/verticalContentZone","one/components/caseform/structure/content/layout2Zone","one/components/edito/slice21v0","one/components/edito/componentD7v0","one/components/common/caseform/slice97v0","one/components/common/structure/content/subFooter/subFooterZone","one/components/common/structure/caseFunnelParams","one/components/structure/adminpage/site/googleMaps","one/components/structure/adminpage/site/cookieConsent","one/components/structure/adminpage/site/formParams","one/components/structure/adminpage/site/dealerLocatorParams","one/components/structure/adminpage/site/c2gParams","one/components/structure/adminpage/site/tyreLabelling","one/components/page/featureFlipping","one/components/structure/adminpage/site/authenticationParams","one/components/structure/professionalParams","one/components/structure/adminpage/site/transverseParams","one/components/structure/adminpage/site/searchParams","one/components/common/siteadmin/typesParams","one/components/structure/adminpage/site/ecologicalParams","one/components/structure/adminpage/site/consumptionEfficiencyGraph","one/components/structure/adminpage/site/seo","one/components/structure/adminpage/site/site","one/components/structure/adminpage/site/analytics","one/components/structure/adminpage/site/gigyaParams","one/components/base/analytics","one/components/structure/livechat","one/components/base/breadcrumb"],"headers":{}},"vehicleInventory":{"isRehydrate":false,"isGridDisplayed":true,"hasPaneOpen":false,"previousListSlug":"","isSortOpen":false,"isCriteriasOpen":false,"lastSearch":{},"sortNextValue":null,"totalElements":null,"currentCriteria":"","selectedDealerId":"","tradeInQuotation":{}},"leads":{"leadsError":false,"leadsSuccess":false,"postingLeads":false,"leadId":"","origin":"","campaign":""},"funnel":{"userInfo":{},"isSendingUserInfo":false,"hasErrorSendingUserInfo":false,"sentUserInfoResult":null,"isRehydrate":false,"showCccWorkshopValidation":false,"scrollToChat":false},"dealerLocator":{"dealers":null,"searching":false,"autocompleting":false,"error":false},"suggestions":{"searching":false,"autocompleting":false,"error":false},"comparator":{"vehicles":[],"isPaneOpened":false,"isPaneVisible":false,"displayOnlyDifferences":false,"isRehydrate":false},"auth":{"isLoginFailed":false,"isProcessingRegister":false,"isProcessingReset":false,"isProcessingPwdChange":false,"isAuthenticated":false,"isRegistered":false,"isVerified":false,"error":"","errorCode":null,"pwdChangeErrorCode":null,"fieldsErrors":[],"authenticationTime":"","token":"","resettingPasswordFor":"","passwordChanged":false,"isProcessingActivation":false,"isActivated":false,"isActivationCodeResent":false,"isActivationResentProcessing":false,"isActivationFailed":false,"isPwdChangeFailed":false,"email":null,"pendingEmail":null,"isPasswordUnsecured":false},"favorites":{"vehiclesNb":[],"isRehydrate":false},"configuratorAlpine":{"completedSteps":[],"selectedCategoryEquipment":null,"fullScreen":false,"currentAnimations":[],"currentBackground":{},"currentView":{},"isAtelierAlpineView":false},"configuratorDacia":{"views":{},"completedSteps":[],"currentUri":"","displayAxsModal":true,"savedConfiguration":{},"isNavDisabled":false,"batteryCode":"","isRehydrate":false,"equipmentsTab":"","accessoriesTab":""},"profile":{"isReady":false,"isRehydrate":false,"isGetVehiclesProcessing":true,"error":"","servicesActivated":[],"onBoardingError":false,"updateConsentError":false},"funnelRVP":{"cart":null,"cartInitError":null,"isCartInitializing":false,"isCartInitSuccess":false,"isCartInitFailure":false,"cartUpdateError":null,"isCartUpdateSuccess":false,"isCartUpdateFailure":false,"isRehydrate":false,"financeOffers":[],"financingInfo":{},"isFirstLoading":false,"isFunnelDone":false,"isPaymentFailed":false,"hasPaymentNotificationShown":false},"lcvSelection":{"isRehydrate":false},"vehicle":{"isRehydrate":false,"error":null},"finance":{"criterias":{},"lastSimulation":{},"offersOnPage":[],"rateAlreadySeen":{},"isOfferRepresentativeDisplayed":false,"representativeExamples":[]},"cax":{"cart":[],"isRehydrate":false,"currentSelectedVehicle":{}}}